[box_info]This page lists Frequently Asked Questions pertaining to this theme and is meant to answer questions for users who have already purchased it. We will continue to add to this FAQ as we find helpful tips for using the theme. For theme-related support, please see our Support Policy.[/box_info]


[toggle_box title=”1. Screencasts”]

How to setup your front page:


How to create review types and write reviews part 1


How to create review types and write reviews part 2


How to setup non-review posts within your review types


More to come…



[toggle_box title=”2. How do I import the demo content?”]
[box_tip]See FAQ item “3. Can I import the demo MySql database directly via a .sql file?” to learn how to do a direct MySql import of the demo database.[/box_tip]

The demo xml file that comes with the theme contains one review type completely setup called Movie. Before you import this file, you need to create this review type in your Review Options page. Then you need to specify all of the necessary options, which are detailed in this screenshot of the demo review options (you only need to setup Movie).

After you setup the review type, go to Tools >> Import and choose WordPress. Upload the demo xml file that came in your Made-Theme folder and click Upload File and Import. Do not make any selections or assignments for the authors.

After the import finishes, go to Appearance >> Menus and in the Theme Locations panel select the menu for each of the menu locations (for some reason the import process creates the menus correctly but does not assign them to these three spots).

Then, you will need to go to Appearance >> Widgets and setup your widgets since the import file does not contain widget information.

Finally, you will need to go to Appearance >> Theme Options and setup your theme options to match the demo. All of the demo theme options are detailed in this screenshot.

We also provide a screenshot of the full review options from the main Made demo which is located here: Made Demo Review Options. Some browsers have trouble displaying an image of this size in the colorbox. If you have this issue, right-click on the link and open the image in a new window (or save it to your computer) to view it.

[box_alert]If you notice that your images are not sized correctly, install and run the plugin called AJAX Thumbnail Rebuild which should resize your images correctly. You will only need to run this once and shouldn’t ever have to run it again unless you deactivate this theme and upload images while it is deactivated.[/box_alert]

[box_alert]If you still experience incorrectly sized images, it is likely that you have neglected to fill out your theme options all the way. Make sure you fill out all options, especially in places where you can select one of several options, like Front Page >> Latest Posts >> Latest Layout. If there is no selection at all it could cause your theme to act weird.[/box_alert]


[toggle_box title=”3. Can I import the demo MySql database directly via a .sql file?”]
Yes! A .sql file is included that you can import directly into your mysql database via phpMyAdmin. Here is how you do this:

  1. Backup your database!
  2. Open your WordPress database using phpMyAdmin on your web server
  3. Drop all of your tables: Structure >> Check All >> With Selected: Drop
  4. Click Import tab at the top
  5. Click Choose File and select the .sql file in your Made-Theme folder
  6. Click Go
  7. Open your wp_options table
  8. Change the value in the siteurl and home records to your domain (currently they are pointing to http://www.brianmcculloh.com/wp-made-demo)

After you make these changes, you can access your WordPress admin panel using the following credentials:

Username: brianmcculloh
Password: MadeDem0

Once logged in you should see one review type called Movie and 5 sample movie reviews, as well as all of the Review Options for that review type and all the Theme Options from the demo.

[toggle_box title=”4. How do I upgrade from Swagger to Made?”]

  1. Install Made and activate it.
  2. Go to Appearance >> Menus and re-assign your menus in the Theme Locations panel. The layout of the menus is not exactly the same in Made as in Swagger, so you might have to do a little tweaking to get them where you want them.
  3. Install and run the free plugin called AJAX Thumbnail Rebuild. It is only necessary to run this once right after you first activate the theme.
  4. Go to Appearance >> Theme Options >> Front Page and select a size for your Featured Slider Size and specify a layout for your Latest Posts >> Latest Layout and click Save Options.
  5. Go to Appearance >> Review Options and click Save Options.
  6. Go to Appearance >> Widgets and open each Extended: Latest Reviews, Extended: Latest Review Tabs, and Extended: Post Tabs widget in all of your sidebars and click Save on each one (this fixes thumbnail sizes).
  7. Go to Appearance >> Miscellaneous and specify a color for your Main Color Scheme.
  8. Your review types, rating info, posts, pages, categories, tags, taxonomies, etc. will all be visible without any further modifications. Keep in mind Made is not the exact same theme as Swagger so you will definitely need to spend some time getting your site settings how you want them.


[toggle_box title=”5. How do I use the mini-sites for non-review types?”]
You need to go through the exact same steps as if your site was a review site. That means creating your “review types” (which will just be regular posts on the front-end of your site), filling out all the settings for each review type, and writing “reviews” (regular posts on the front-end). The difference is that when you write your “reviews”, you need to use the settings in the Rating Info panel below the post content editor and hide the rating, overview, and full article bar. Also, go to your Review Options, expand your review type, and expand the Global Settings panel and tick Hide “Review” Verbiage. Now your “reviews” will appear as if they are regular posts within that review type, but you also get the functionality of the mini-sites. Also note that you can have non-reviews and reviews in the same mini-site.

[toggle_box title=”6. I created my review types but they’re not showing up in my admin panel.”]
It’s possible, but rare, that another plugin is “overwriting” the menu location of the review types. Try disabling your plugins and see if the review type begins displaying in your sidebar.

[toggle_box title=”7. On a taxonomy listing page, the page completely stops loading after the category menu.”]
This is because you have attempted to view a taxonomy that doesn’t contain any reviews. Add a new review and assign it the taxonomy you are trying to access and the page will begin displaying correctly.

[toggle_box title=”8. There are a bunch of widgets at the bottom of my front page that are supposed to be in the sidebar.”]
Depending on whether you are installing this theme on a brand new WordPress installation or just changing themes on an existing install, your widgets that used to be in the sidebar might get thrown into the Frontpage Main widget panel. Go to Appearance >> Widgets and move the widgets from the Frontpage Main widget panel into the Frontpage Sidebar widget panel.

[toggle_box title=”9. My Featured slider layout does not look correct, and images are displaying incorrectly.”]
If you have images that were uploaded prior to installing this theme and you are trying to show them in the featured slider, you need to install and run the free plugin called AJAX Thumbnail Rebuild.

[toggle_box title=”10. My featured slider is completely broken and nothing is displaying in it at all.”]
There are three steps necessary in getting articles to display in your main featured slider:

1. You must make sure the value in Appearance >> Theme Options >> Front Page >> Featured Slider >> Featured Tag matches the name of the tag you want to use. To find the slug of the tag you want to use, go to Posts >> Tags and locate the tag in the list and look at the slug to the right of the tag name. Here is a screenshot to help you:

2. You must tag your articles with the tag you want to use. So, if you have chosen to use “featured” as your tag, you must tag your posts “featured”. Here is a screenshot to help you:

3. You must assign featured images to the posts that you have tagged “featured”. Here is a screenshot to help you.

If after doing these steps your featured slider still does not display anything at all, it is due to one of the following two reasons:

1) You have a plugin conflict which is causing a javascript error. Test to see if this is the case by temporarily disabling all of your plugins and see if the featured slider begins working.


2) Another slider on the page is broken, which will also cause the Featured Slider to not work. Make sure your Latest Slider, Spotlight Slider, Trending Slider, Don’t Miss slider, and Category Panels are all setup correctly on your home page (see Theme Options >> Front Page and Miscellaneous tabs to setup these sliders).

If, after making sure you try all of these steps, you are still unable to get the featured slider to work, please post a question on our support forum.

[toggle_box title=”11. My ratings are not showing up on my single review page and the page is broken.”]
In Review Options make sure you have filled in all of the text fields for Rating Criteria under the Ratings, Colors and Styles toggle panel. You can adjust the number of rating criteria using the drop down above the input fields.

[toggle_box title=”12. I see an error when viewing my site that mentions the functions/oswc-post-types.php file”]
This means you have not fully filled out all of your review options for your review type. Go to Appearance >> Review Options and for each review type expand the panels and fill out the necessary fields. Pay particular attention to the Taxonomies, Rating Criteria, and Meta Fields, and make sure there are no blank fields. These are the minimum required fields for the review type to work.

[toggle_box title=”13. How can I change the sizes of my post featured thumbnail images?”]
You can change the sizes of any of the images used in various places throughout the site for post thumbnails by editing the functions/custom.php file. There is a function that dictates all the various sizes on lines 209 – 229. The function should look like this:

//add thumbnail support
if ( function_exists( 'add_theme_support' ) ) { // Added in 2.9
add_theme_support( 'post-thumbnails' );
set_post_thumbnail_size( 160, 160, true ); // default post thumbnails
add_image_size( 'latest', 163, 109, true );
add_image_size( 'featured-full', 1000, 550, true );
add_image_size( 'featured-small', 650, 360, true );
add_image_size( 'footer-thumbnail', 40, 40, true );
add_image_size( 'spotlight', 300, 170, true );
add_image_size( 'spotlight-small', 230, 135, true );
add_image_size( 'loop-large', 630, 350, true );
add_image_size( 'loop-large-full', 960, 450, true );
add_image_size( 'panel-small', 190, 108, true );
add_image_size( 'trending', 105, 70, true );
add_image_size( 'widget-thumbnail', 70, 70, true );
add_image_size( 'single', 625 );
add_image_size( 'single-medium', 300 );
add_image_size( 'single-small', 180 );
add_image_size( 'single-full', 960 );
add_image_size( 'single-review', 350 );
add_image_size( 'related', 110, 70, true );

Find the line that corresponds to the image size you want to change. For instance, if you want to change the size of the images that appear in the spotlight slider, you would edit line 216. The two numbers on that line represent the width followed by the height in pixels. So, if you want to change the spotlight images from 170px height to 200px in height, you would change line 216 to this:

add_image_size( 'spotlight', 300, 200, true );

IMPORTANT – after changing any of these values, you must install and run the AJAX Thumbnail Rebuild plugin so your existing images can be resized to fit the new dimensions. It will not be necessary to run the plugin again after the first time (unless you change a value again).


[toggle_box title=”14. When I post a new review and try to view it I get a 404 error.”]
Go to Theme Options >> Other Pages >> More Page Options and change the number specified for Reviews Per Page to match the number specified in Settings >> Reading >> Blog pages show at most. If you still have trouble after doing so, go to Settings >> Permalinks and click Save and then see if it begins working.

[toggle_box title=”15. When I enable the Disqus plugin my featured slider stops working.”]
Go to the Disqus plugin-settings (not the general Disqus-setting) and enable “Output JavaScript in footer” under Advanced Options.

[toggle_box title=”16. I receive the following message on my review mini-site front page: ‘The specified review type does not match a review type in the system.'”]
Make sure your review types all start with a capital letter in Review Options. Then, when you’re creating your review mini-site front page, make sure you capitalize the name of the review type in the custom field that you add.

[toggle_box title=”17. How do I translate the PO file that came with this theme and apply it to my theme?”]
I merely provide a translation-ready PO file with this theme that you can then take and translate using software such as Poedit (http://www.poedit.net/). I have not translated a WordPress theme myself, nor do I really know how to translate one, so I am not the best resource to help you with this specific task. I do know that the PO file I provide works, because hundreds of customers have successfully used it to translate their themes. To get much better information than what I can provide you, start with this resource: http://codex.wordpress.org/Translating_WordPress, and then ask any specific questions on WordPress Answers: http://wordpress.stackexchange.com/, or the WordPress support forums: http://wordpress.org/support/.

[toggle_box title=”18. The Don’t Miss slider stops rotating after it has shown all of the posts and does not loop.”]
Increase the number of posts that display in this slider to 6 (or more) in Theme Options >> Miscellaneous >> Don’t Miss Bar until it begins looping. If you have very short post titles it might take more than the minimum 5 posts that is selected by default.

[toggle_box title=”19. The Latest Slider only shows one post, or it is broken and not working properly.”]
You need at least 3 posts in the latest slider or else it will only display 1 post (or none at all).

[toggle_box title=”20. There is extra white space below my spotlight slider.”]
If missing the more button in the spotlight slider, increase the height of the panels, since if a taller element is not displayed at first and rather rotated into, its height is ignored when coming up with the height of the slider, which is why 450px had to be selected as the defined height of this area. look for this in the style.css file: #spotlight .post-panel {float:left;margin-top:20px;margin-right:20px;width:300px;height:450px;position:relative;}

[toggle_box title=”21. I can’t put more than one slider or tabs shortcode on a page/post at once.”]
Because the slider and tab shortcodes both use jQuery and have specific ID’s, you cannot put more than one slider or tab shortcode inside of each page/post content (you can have one of each, however, since they don’t affect each other).

[toggle_box title=”22. My tabbed widgets are broken in the sidebar or footer and are displaying all the items at once instead of in tabbed format.”]
You cannot add more than one of the exact same type of tabbed widget to any one page. That means you cannot put the Extended: Latest Review Tabs widget both in the sidebar and in a footer panel, or else it will cause them both to break.

[toggle_box title=”23. When viewing a taxonomy listing or single review page, the review menu item in the main menu is not highlighted with the appropriate color.”]
Use the title attribute in the custom menu to make the main menu ancestor highlight appropriately. It must match the name of your review type (but the title can be anything you want, as well as the name of the page and the page slug). Basically, review page custom field value and custom menu item title attribute must exactly match the review type name you have specified.

[toggle_box title=”24. How do I keep my current permalinks when switching from my previous theme to Made?”]
See this handy step-by-step guide.

[toggle_box title=”25. When viewing my site on a mobile phone, the top and main menus are displaying the non-responsive version in addition to the responsive select box version.”]
This is because you haven’t named your menus correctly. When you create your menus, you must name the top menu “Top Menu” and the main menu “Main Menu”. If you name them something else, they will not display correctly when viewing on a mobile phone.

[toggle_box title=”26. How do I use Jetpack Gallery plugin or Next-gen Gallery plugin with this theme?”]
If you’re using a photo gallery plugin that has a built in lightbox effect, such as the ones mentioned, you should disable the Colorbox jQuery plugin in the theme by going to Theme Options >> Miscellaneous >> More Options and disabling it there. If you want the Colorbox to still apply to your featured images but not your galleries, you can alternatively open footer.php and delete lines 187 and 188. Those lines look like this for reference:

jQuery(".page-content a[href$='.jpg'],a[href$='.png'],a[href$='.gif']").colorbox(); 
jQuery('.page-content .gallery a').colorbox({  rel:'gallery' });


[toggle_box title=”27. Help! I made a change in my Review Options and my site broke (all my taxonomies disappeared from my admin review menus)!”]
You probably have a caching plugin such as W3 Total Cache active. Disable the plugin and perform your changes to your Review Options page, and when you’re done, re-enable your caching plugin.

[toggle_box title=”28. Page 2 of review type mini-sites give 404 errors.”]
Make sure you don’t have any taxonomies, categories, or meta data with the same name as the name of the review page.

[toggle_box title=”29. How do the user ratings (added in Made version 1.5) work, exactly?”]
This is just the first version of user rating integration and I’d like to add even more features in the future. Here are some things worth noting regarding user ratings:


  • Users can rate both by posting a comment or in the rating overview panel without having to leave a comment
  • Ratings are stored both in the comment meta data and as a custom field on the review itself called “user_rating” (don’t delete the custom field or you will lose the total number of ratings!)
  • All or nothing right now – can’t hide certain parts of user ratings
  • Users can only rate once (tracked via IP Address)
  • You must go to your Review Options and click Save before you will see user ratings on your site (the setting is marked as “enabled” by default but it’s not actually active until you click Save)
  • You can enable user ratings on a per review type basis, but not on a per review basis



[toggle_box title=”30. On the front page of my review mini-site(s) I get a 404 error when I attempt to move to any pages past page 1.”]
Make sure the title of your review mini-site page does not match the name of your review type. For instance, if the name of your review type is “Movie”, then the title of your review mini-site front page cannot also be “Movie”. Change it to something else, like “Movies”. Important: if you change the name of your review type rather than the name of your review mini-site front page title, you will lose all of your settings for that review type and you’ll also have to run a post type converter to convert all of your reviews in the old review type name to the new review type name.

[toggle_box title=”31. How to I get Yoast SEO to work with Made?”]
Check out this forum post, much thanks to Made user JackYu!

[toggle_box title=”32. None of my custom permalinks structures are working.”]
Make sure you don’t put a trailing forward slash after your permalink structure. This was affected by changes in WordPress 3.4. So, if your permalink structure looks like this: /%postname%/%post_id%/ you should remove the trailing forward slash so it looks like this instead: /%postname%/%post_id%

[toggle_box title=”33. I get an error when I try adding new taxonomies.”]
Try renaming your review type and then naming it back. For instance, go to Review Options and look at your list of review types. If you have a review type named, for instance, Movie, change it to Movie2 and click Update Review Types. Then change it back to Movie and click Update Review Types again. That should fix your issue of being able to add new taxonomies.

[toggle_box title=”34. What’s the difference between regular WordPress categories and review type taxonomies?”]
Let’s say I have two review types: Movies and Music. Let’s say my primary taxonomy for Movies is Genre and for Music it’s Artist. Now, lets say I usually write 3 different types of posts generally speaking: Newly Released, Classics, and Announcements. So, in my Movies mini-site I will have reviews about newly released movies, classic movies, and announcements about upcoming movies (announcements would not be reviews and would have the rating information hidden so they look like regular posts – see theme documentation or the FAQ for information on how to do this), and I will also have those same three general types of posts in my Music review type. So, I create three standard categories: Newly Released, Classics, and Announcements. Notice how all three of those categories could be applied to any types of posts, both reviews and regular. Then I put those in the menu so that when I click on, say, Classics, I am taken to a post listing page of all posts or reviews in the Classics category (I will see both Music reviews and Movie reviews listed together). However, if I click on one of the artists within the Music review type it will keep me within the Music review type and only list music reviews, since that has nothing to do with my other review type(s).

This is just one example. There is no one right way to setup your site. You can do it a million different ways, whichever best suits your site and how you want to organize your content.

[toggle_box title=”35. Why do my BuddyPress pages look and act all weird and messed up?”]
Made requires that you install the BuddyPress Template Pack plugin if you are going to use BuddyPress. If you don’t install this plugin, you will lose a lot of the styling and fancy AJAX functionality. This plugin is made by the creators of BuddyPress and is meant for enabling themes to work with BuddyPress, so it’s very reliable, trustworthy, and recommended, and doesn’t add any strain to your server load at all. Note: this plugin is obviously not required if you are not going to install BuddyPress

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